This globally recognised accreditation confirms Dependall’s unwavering commitment to superior service quality, customer satisfaction, and continuous process improvement. As part of the rigorous ISO 9001 certification process, the company underwent an extensive audit of its operational procedures, quality control measures, staff training programmes, customer service protocols, and documentation processes.
The audit found Dependall to exceed expectations in all categories, highlighting the company’s dedication to operational excellence. Dependall’s ISO 9001 certification reinforces the strong operational backbone of the company, and demonstrates the robustness of its standard operating procedures. These procedures cover everything from the receipt and storage of goods, to inventory management and order fulfilment.
“Quality is more than just a word at Dependall. It’s the very foundation of our operations,” said Dependall’s Managing Director, Bob Oliver. “Achieving ISO 9001 certification is a testament to the hard work of our team, their dedication to operational excellence, and their commitment to providing the highest quality of service to our customers.”
The ISO 9001 certification also spotlights the firm’s rigorous quality control procedures, ensuring the consistent reliability of their services. It recognises the company’s comprehensive staff training programmes. Ensuring that every employee understands their vital role in maintaining the company’s high-quality standards.
Notably, the certification underlines Dependall’s dedication to customer satisfaction. The company has robust systems in place to handle customer feedback and complaints effectively. This commitment ensures that the customer remains at the heart of all the company’s operations and decisions.
Dave Hawkins, Operations Manager, added: “Customer satisfaction is paramount to us. This ISO 9001 certification confirms that we have effective procedures in place to receive, address, and incorporate customer feedback for continuous improvement.”
The ISO 9001 certification also identifies Dependall’s commitment to continuous improvement. The company is dedicated to regularly reviewing and enhancing their services and operational processes to maintain the highest levels of efficiency and effectiveness. Dependall’s achievement of the ISO 9001 certification confirms the quality of its services, providing customers with even greater confidence in their logistics solutions.
